"I wanted to take a moment to personally acknowledge and commend the truly exceptional work of JoAnn Garza, who has managed our property for almost 15 years. Since the very beginning of our time overseas—through multiple international deployments and life transitions—JoAnn has been a constant sou..."
"I wanted to take a moment to personally acknowledge and commend the truly exceptional work of JoAnn Garza, who has managed our property for almost 15 years. Since the very beginning of our time overseas—through multiple international deployments and life transitions—JoAnn has been a constant source of reliability, professionalism, and kindness. Managing a property remotely for well over a decade is no small feat, but JoAnn has made it feel effortless. She has consistently gone above and beyond: • Promptly addressing maintenance issues and coordinating with trusted vendors • Navigating insurance claims and inspections with diligence and care • Managing our financial constraints with empathy and creativity • Providing detailed, clear communication regardless of time zone or complexity What has stood out most over the years is her unwavering patience and dedication. We’ve faced everything from urgent repairs to long-term planning decisions, and JoAnn has handled each situation with grace and a calm, solutions-focused approach. There is a deep sense of trust that she has earned—not just through doing her job well, but by truly caring about the property as if it were her own. That kind of stewardship is rare and deserves to be recognized. As we now prepare to sell the property, I felt strongly about sharing this note with you. JoAnn has been more than a property manager—she’s been a partner, an advocate, and a steady hand guiding us through every stage. You are incredibly fortunate to have her on your team. "